Trial orders and reorders: keeping a design consistent over years

Why we start with a trial order, not a sample

A trial order is a small first order: a few pieces of the designs you actually intend to sell, painted by the painter who would paint your range. It does everything a sample does, and more. You judge the real work at the real size, packed the way your orders will be packed, and you can sell what you receive.

We don't send free samples. What we do instead is approval before anything ships. Every piece is photographed in consistent light and sent to you first, and if something should change, the painter reworks it before it's packed. You are never asked to accept a piece you haven't seen.

What to check in a trial order

• Color, in the light of the room or store it will be sold into
• Texture and the thickness of the paint
• Edges and sides, and how the painting wraps around them
• The back: canvas quality, stretching and any labels
• Size against your specification
• Packaging, as it arrives, because your orders will arrive the same way

Why two canvases are never identical

Every hand-painted canvas has small differences in brushwork, texture and edges. That's part of its value. What matters is that each piece is painted to the same standard, from the same reference, by the same hand.

How we keep reorders consistent

• The same painter. Every painting is paid to the painter who made it, so we always know whose hand to go back to.
• The same reference. We keep the approved photo of the first order and paint to it.
• A retained reference. For long-running designs, a reference piece and color notes are kept on file.

When the original painter isn't available

We tell you before we start, assign the closest painter and send a proof for approval.