Samples and reorders: keeping a design consistent over years

What to check in a sample

• Color, in the light of the room or store it will be sold into
• Texture and the thickness of the paint
• Edges and sides, and how the painting wraps around them
• The back: canvas quality, stretching and any labels
• Size against your specification
• Packaging, if the sample was shipped the way your orders will be

Why samples are paid

A sample is a finished original painting, painted by the painter who would paint your order, and it's yours to keep. It also covers the time spent preparing a design for you.

Why two canvases are never identical

Every hand-painted canvas has small differences in brushwork, texture and edges. That's part of its value. What matters is that each piece is painted to the same standard, from the same reference, by the same hand.

How we keep reorders consistent

• The same painter. Every painting is paid to the painter who made it, so we always know whose hand to go back to.
• The same reference. We keep the approved photo of the first order and paint to it.
• A retained standard. For long-running designs, a standard sample and color notes are kept on file.

When the original painter isn't available

We tell you before we start, assign the closest painter and send a proof for approval.